Terms and Conditions

Hi Team, by placing an order with us here at Journey and Co you agree to these terms and conditions listed below:

Prices

All prices are listed in NZ Dollars inclusive of GST.  Prices may be subject to change without notice.

Payments
Credit Card
All credit card payments are processed through Shop Pay, independent of Journey and Co. Your card details are not held by Journey and Co at any time. Journey and Co reserves the right to cancel any order and refund payment where appropriate credit information and validated ID is not provided upon request.
Afterpay
All payments are facilitated by Afterpay and are independent of Journey and Co. When signing up to use Afterpay you agree to the Afterpay Terms of Service and any disputes relating to your Afterpay  payments are between you and Afterpay.

Shipping
Delivery times are estimates only. Once collected by the courier, items become the responsibility of the customer. Journey and Co is not responsible for missing or damaged packages or any incorrect shipping details supplied to us, although we will provide any information needed to locate the package.


Availability

Items are only shown on the website if they are showing in stock in our store. We do our best to keep stock as up-to-date as possible but occasionally experience inaccuracies. If the item you ordered is no longer in stock we will offer you an exchange or a refund.

Faulty Goods

All warranty and faulty goods claims are subject to assessment from the supplier who may choose to repair, replace, or credit any items proven to be faulty. Journey and Co is more than happy to facilitate your claim however the outcome is ultimately decided by the supplier.

Gift Cards
Gift Cards are issued in NZ Dollars only, and do not have expiry dates. Gift cards may not be redeemed for cash, or used to purchase further gift cards. Lost or stolen cards cannot be replaced or refunded. Change will not be given on gift cards and any balance will remain on the card.

Disclaimer
Provided by Journey and Co in good faith and making every attempt to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in or omissions from, the information contained in the website. 
Products are reproduced as accurately as possible however slight variations may occur in colour and size specification and may appear slightly different due to camera lighting, computer picture resolution, and individual monitor settings.