Terms & Conditions + Returns & Refunds

By placing an order with us, you agree to these terms and conditions listed below:

Prices
All prices are listed in NZ Dollars inclusive of GST.  Prices may be subject to change without notice.

Payments
Credit Card
All credit card payments are processed through Shop Pay, independent of Journey and Co. Your card details are not held by Journey and Co at any time. Journey and Co reserves the right to cancel any order and refund payment where appropriate credit information and validated ID is not provided upon request.
Afterpay
All payments are facilitated by Afterpay and are independent of Journey and Co. When signing up to use Afterpay you agree to the Afterpay Terms of Service and any disputes relating to your Afterpay  payments are between you and Afterpay.

Shipping
Delivery times are estimates only. Once collected by the courier, items become the responsibility of the customer. Journey and Co is not responsible for missing or damaged packages or any incorrect shipping details supplied to us, although we will provide any information needed to locate the package.


Availability
Items are only shown on the website if they are showing in stock in our store. We do our best to keep stock as up-to-date as possible but occasionally experience inaccuracies. If the item you ordered is no longer in stock we will offer you an exchange or a refund.

Faulty Goods
All warranty and faulty goods claims are subject to assessment from the supplier who may choose to repair, replace, or credit any items proven to be faulty. Journey and Co is more than happy to facilitate your claim however the outcome is ultimately decided by the supplier.

Gift Cards
Gift Cards are issued in NZ Dollars only, and do not have expiry dates. Gift cards may not be redeemed for cash, or used to purchase further gift cards. Lost or stolen cards cannot be replaced or refunded. Change will not be given on gift cards and any balance will remain on the card.

Disclaimer
Provided by Journey and Co in good faith and making every attempt to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in or omissions from, the information contained in the website. 
Products are reproduced as accurately as possible however slight variations may occur in colour and size specification and may appear slightly different due to camera lighting, computer picture resolution, and individual monitor settings.

 

Returns & Refunds Policy
At Journey + Co., we want you to love every purchase. If something isn't quite right, we're here to help.
Change of Mind
We understand that sometimes you change your mind. We happily offer an exchange or store credit for eligible items, provided that:
  • The item is returned within 14 days of receiving your order.
  • It is unused, unopened, in its original packaging and in resaleable condition.
  • Proof of purchase is provided.
Please note that we do not offer refunds for change of mind purchases.
Customers are responsible for the cost of return shipping unless the item is faulty or sent incorrectly.
Faulty or Damaged Items
If your order arrives damaged, faulty, or you've received the wrong item, please contact us within 7 days of receiving your order.
Email us at admin@journeyandco.co.nz with:
  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging (where applicable)
We'll work with you to resolve the issue as quickly as possible through a replacement, repair, exchange or refund in line with the New Zealand Consumer Guarantees Act.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
  • Earrings
  • Beauty, skincare or body products that have been opened or used
  • Food and edible products
  • Gift cards
  • Sale or clearance items (unless faulty)
Online Orders
Once your return has been received and inspected, we'll notify you of the outcome.
If approved:
  • Store credits are issued promptly.
  • Refunds (where applicable) will be processed back to your original payment method. Please allow several business days for your bank or payment provider to process the transaction.
In-Store Purchases
Items purchased in-store follow the same returns policy. Please bring your proof of purchase when returning an item.
Consumer Guarantees
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair-Trading Act 1986. If a product has a fault covered by these laws, you're entitled to the appropriate remedy.
How to Start a Return
Please contact us before sending your item back.
Include your order number and a brief explanation of the reason for your return so we can help you as quickly as possible.
Thank you for supporting Journey + Co. We're a small New Zealand business and truly appreciate every order. We always aim to make things right if something hasn't gone to plan.